Freedom from Command and Control PDF
By:John Seddon
Published on 2013-12-12 by CRC Press
|Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers.| An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.
This Book was ranked at 7 by Google Books for keyword Management Leadership Industrial Business Money.
Book ID of Freedom from Command and Control's Books is GHWbQ4RXeikC, Book which was written byJohn Seddonhave ETAG "gaT0gJ1OBpE"
Book which was published by CRC Press since 2013-12-12 have ISBNs, ISBN 13 Code is 9781439885086 and ISBN 10 Code is 1439885087
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Book which have "256 Pages" is Printed at BOOK under CategoryBusiness and Economics
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